Why is my Comcast Xfinity service not working?
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
Full Outage Map
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What isn't working?
Please let us know what issue you are experiencing with Comcast Xfinity:
E-mailThank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Comcast Xfinity?
2.20 out of 5 124,249 ratings
Thank you!
Problems in the last 24 hours
The graph below depicts the number of Comcast Xfinity reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
June 17: Problems at Comcast Xfinity
Comcast Xfinity is having issues since 04:40 PM EST. Are you also affected? Leave a message in the comments section!
Will Comcast Xfinity compensate me for the outage?
The recent Comcast Xfinity outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Comcast Xfinity if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Comcast Xfinity has occasionally given some customers credits and other forms of payment.
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Most Reported Problems
The following are the most recent problems reported by Comcast Xfinity users through our website.
Internet (59%)
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TV (13%)
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Wi-fi (12%)
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Total Blackout (7%)
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E-mail (6%)
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Phone (3%)
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Live Outage Map
The most recent Comcast Xfinity outage reports came from the following cities:Greensboro, Delano, Sacramento, Chelmsford, New York City, Elkridge, Phoenix, Montgomery, Plymouth Meeting, Englewood, West Palm Beach, Denver, Chicago, Rosedale and Brooklyn.
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| City | Problem Type | Report Time |
|---|---|---|
 Chicago | Internet | |
| Bellevue | Internet | |
| Ligonier | Wi-fi | |
| Pittsburgh | TV | |
| Midvale | Internet | |
| Greensboro | Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
- Ben ⚾🎣🐕🐈🍺 (@WyattBEarp) reported
@mobtowngeorge @Xfinity That is pricy. I pay Spectrum $75 for their standard internet service.
- pbarr (@pbarr) reported
@Acyn Why does @Xfinity allow this garbage to be broadcast from their services?
- Mark Rosenthal (@markrrosenthal) reported
Xfinity Internet has been out for HOURS now. Thank god I never threw out my physical media. Time to find out what a 20 year old DVD of DESPERADO looks like on a 4K tv!
- Daniel Robinson (@lightrailtrain) reported
@NoelleS03123136 @comcast **** off, you had no part in this in the first place
- Arpi (@Arpi01830914) reported
@XfinitySupport 2 days on phone with Xfinity & 1 day on Twitter, Xfinity still hasn't been able to restore my internet. For no fault of my own + despite confirmation of service extension, Xfinity disconnected my connection. Imagine that for a wfh day! Time to switch!
- Tess Malone (@temalone) reported
I set up my wifi in the new condo in less than five minutes and finally resolved and issue where xfinity thought my primary account was an address I haven’t lived at since 2016. The Mercury in Gatorade has sucked ***, so I will take this win.
- J. L. Martinez (@500hrclub) reported
@fuboTVsupport your services SUCK! I wish I had NEVER LEFT XFINITY!I will be going back! YOU CONSTANTLY ARE CRASHING! Timing Out! Huddling Up! DONT PAY FOR THIS SERVICE! IT SUCKS!
- George L Peters Jr (@mobtowngeorge) reported
How is @Xfinity raising internet bills by 27% for the same BS product? Am I getting 27% more speed, 27% more reliability, or 27% better customer service? We need competition in Baltimore. @MayorBMScott @BillforBmore
- Jay Dilks (@DilksJay) reported
@dave_stickland A lot of people fail to realize Comcast has to pay per telephone pole they use or per foot underground. It adds up. Internet is still insanely profitable on margins.
- Bodega Baë (@hanh_solowe) reported
I truly don’t understand how the @Xfinity website can never load my account page
- Stephanie B. (@Amethystia22) reported
@JeremyNDooley @Xfinity Saw this **** live. Customer service is such a pain
- Trap (@trapistaken) reported
comcast is the worst internet provider in the world do not use it, it ******* sucks
- D1Joc (@1kJoc) reported
I’m in the worst mood I’ve ever been in awhile all thanks to xfinity
- it’s Murda (@_OhNahNah) reported
@Xfinity @XfinitySupport YEAH, idk what’s going on with y’all this little “outage” been ALL DAY. y’all AUTO PAY these accounts ON TIME, i at least deserve working wifi. y’all burnt out!!
- MEWoodman (@woodyrich) reported
@Roku Xfinity Streaming app not working on ROKU device past 3 days. What’s going on?
- MoDogs (@MoDogs2) reported
@DrEvilGritty So wish he really said this. Been saying it for years, would’ve loved Claude’s support. Flyers and Comcast deserve this comments!!
- Elizabeth Ellis (@zivvie) reported
Hey @comcast : what’s taking so long to fix the outages that started this afternoon? We keep getting told all service will be back by x time but we still have no service.
- Peace Love & Hockey (@HossasBitch81) reported
@FriedgeHNIC What? My feed froze at 13 something left. Dammit @Xfinity ...fix this!
- Brett Hadley (@bhadley16) reported
So I have xfinity internet, but my parents have xfinity tv. I used their login for streaming apps, and I can’t use it now because there is no login screen anymore. It thinks I want my internet account. It’s an endless loop. I can’t even get to a login screen anymore. Frustrating.
- George L Peters Jr (@mobtowngeorge) reported
As a side note. @Xfinity's pricing scheme for internet service is criminal. 1200 Mbps - $113900 Mbps - $109600 Mbps - $104300 Mbps - $99RATE increases approximately the same amount the Emergency Broadband Benefit? hmmm..🤨
- Wombat (@lilwombatboy) reported
A majority of the interpretations will, at most, be C-list movies and below that will never see theater, unless they are made/adapted by another massive corporation. They will be the movies that fill page 64 on the free movie apps that come with an Xfinity box
- Alex Arenas (@chicanosj) reported
@Solfire @Xfinity Xfinity sucks. I've had outages ywar round
- Peace Love & Hockey (@HossasBitch81) reported
@CJAndDJ2 Wifi is wonky too. Think its a Comcast problem here.
- Kevin Sagala - JP3 Fan Club (@ksagala) reported fromSan Jose, California
@Solfire @Xfinity I have this issue like every other month, but not currently experiencing it.
- Trap (@trapistaken) reported
yo @comcast can u hurry up and fix ur services my internet been down for 10 hours straight
- devin (@risottostone) reported
@ZaaackKoootzer i'll never forget hearing this as my hold music on the phone with comcast
- MEWoodman (@woodyrich) reported
@XfinitySupport Xfinity Streaming app not working on ROKU device past 3 days. What’s going on?
- jungletek (@jungletek) reported
@JeremyNDooley @Xfinity All first tier customer support knows is eat hot chip, reset modem even if you ask them not to, and lie.
- Vikas Khandelwal (@VikasKhandelwal) reported
@paulrnash @XfinitySupport @Verizon5g FWIW - on my current plan xFinity promises me upto 800 Mbps, but I get 300Mbps on average. dont have 5G service at my address yet - else I would switch
- Kyle Ong 🇵🇭🇹🇼 (@Solfire) reported
Anyone else in the Bay Area experiencing a lot of internet outages in the past two days with @Xfinity? Is this a heat wave related issue?
