Sunstone Palms Apartment Homes (2024)

Phone number

(813)566-03...— show

Address

Are you the owner?

• Get access
• Get a widget
• Report an error

Free trial for 14 days

• Ashley B.

  February 9, 2023, 2:04 am

  Ms. Lauretta was very professional and quick, straightforward tothe point very informative gave agreat tour guide and detailed ofthe apartment when Ischeduled myappointment withher. Iwill besubmitting myapplication and will beguiding other clients tothe property toher due toher expertise. Thank you somuch!

  00

  Reply

  • Company's official reply

    February 9, 2023, 5:18 pm

    Ashley, thank you for giving Lauretta ashoutout! We're glad she was professional, informative, and nice towork with. Weappreciate your feedback and trust inus toassist. Have aniceday!

    00

    Reply

• Cessy H.

  February 8, 2023, 11:29 pm

  Me encanta este lugar,

  00

  Reply

  • Company's official reply

    February 9, 2023, 5:15 pm

    Gracias por lareseña deSunstone Palms Apartment Homes!

    00

    Reply

• Hailee R.

  February 7, 2023, 9:33 pm

  Lauretta was abreath offreshair!!!! She was very helpful with the questions Ihad. She went above and beyond tofind exactly what Ineeded. Iwish Icould give her 100stars because 5doesn't dojustice for her attentiveness.

  00

  Reply

  • Company's official reply

    February 7, 2023, 10:57 pm

    Hailee, thank you for supporting Sunstone Palms Apartment Homes bysharing your glowing appreciation for Lauretta! She will beso happy tosee your kind words. Please let usknow ifthere's anything else wecan doforyou!

    00

    Reply

• David C.

  February 3, 2023, 7:30 pm

  Wendy isthe best she walked usstep bystep tomove inat apartment. Iwould highly recommend

  00

  Reply

  • Company's official reply

    February 3, 2023, 7:58 pm

    David, we're thrilled Wendy welcomed you toSunstone Palms Apartment Homes with thorough assistance and earned your confidence!

    00

    Reply

• Micky E.

  January 31, 2023, 1:49 am

  Very cleanapt! Went totour, Lauretta was amazing! Love the space!

  00

  Reply

  • Company's official reply

    January 31, 2023, 3:05 am

    Micky, itmakes usso happy tosee positive reviews. Thank you for sharing your appreciation for Sunstone Palms Apartment Homes and Lauretta!

    00

    Reply

• Carla R.

  January 27, 2023, 7:04 pm

  I’m still inthe application process but everything has been smooth and clear, Ihope myapplication gets the approval

  00

  Reply

  • Company's official reply

    January 27, 2023, 9:10 pm

    Carla,
    Thanks for the kudos! Ifyou have any questions regarding your application, please let usknow. The team atSunstone Palms Apartment Homes isalways here tohelp!

    00

    Reply

• Eduardo H.

  January 15, 2023, 7:40 am

  Came today aswalk-in andMrs. Lauretta was very helpful, courteous, and guided methrough the application process. She was very expedient and her smile made mefeel welcomed. Ichose Sunstone Palms Apartments Homes not only based onhow amazing the complex looks but for the attention todetails from Lauretta and the great rental deals. Really agreat place tobe atthe right time.

  00

  Reply

  • Company's official reply

    January 16, 2023, 4:58 pm

    Eduardo, thanks for the review and for sharing these kind words aboutMrs. Lauretta. Weare glad tohear that she was helpful and courteous. Please let usknow ifwe can doanything else for you here atSunstone Palms Apartment Homes! See you around!

    00

    Reply

• Lacey B.

  January 13, 2023, 8:58 am

  I scheduled atour for 11am Thursday onMonday. Received two emails confirming mytour at11amthroughout the week. At9:46the day ofmy tour Ireceived atext pushing mytour to1pm. There apparently was astaff meeting from 11—1. Well first don’t confirm throughout the week and then change the time the dayoff. Second. Iarrived atthe office at1pm. There was asign onthe door saying they’d beback at1. Istood outside from 1pm until2:02pm when they decided toopen the doors. After already having mytour pushed back inthe first place. Then was told towait onthe couch while the lady helping mehad her husband drop her off food. Then was shown avideo ofthe apartment Iwanted totour instead oftouring ANYTHING inthe complex. Completely horrible experience. Such awaste oftime. That alone made meno longer interested inmovingin.… – show

  00

  Reply

  • Company's official reply

    January 13, 2023, 5:59 pm

    Lacey,
    Allow meto apologize that your recent experience with usfell short ofour usual standards. It's never our intention toinconvenienceyou, and Iregret that weleft you with adifferent impression after the confusion with your appointment time. Iwould appreciate achance tomake this upto you and see ifwe can show you our community infull. Ifthis issomething that interestsyou, please give mea call. Ilook forward tomaking this right.
    Heather— Property Manager— (813) 972—3668

    00

    Reply

• Charris L.

  January 10, 2023, 11:58 pm

  Anna the manager made mefeel very welcome and athome now Ican say Ihave anew home

  00

  Reply

  • Company's official reply

    January 11, 2023, 5:08 pm

    Charris, we're elated that Anna welcomed you toSunstone Palms Apartment Homes with warmth! We're delighted tohave you inour community!

    00

    Reply

• Khaja M.

  January 4, 2023, 4:29 am

  wonderfull environment

  00

  Reply

  • Company's official reply

    January 4, 2023, 6:49 pm

    We're elated toget your positive feedback ofSunstone Palms Apartment Homes, thanks!

    00

    Reply

• Gauhar n.

  December 29, 2022, 7:54 pm

  Thanks toAna, she ishardworking person and does her best inorder tohelpus. Iam deeply thankful toher

  00

  Reply

  • Company's official reply

    December 29, 2022, 9:50 pm

    Gauhar, thank you for sharing your glowing appreciation forAna! She will beso grateful when wepass along your kind words, just asit means alot tothe entire team atSunstone Palms Apartment Homes. Take care!

    00

    Reply

• HPC C.

  December 23, 2022, 3:45 am

  Excelente servicio

  00

  Reply

  • Company's official reply

    December 23, 2022, 5:52 pm

    Gracias por lareseña! Apreciamos elapoyo dela comunidad Sunstone Palms Apartment Homes!

    00

    Reply

• Ryoko E.

  November 21, 2022, 12:55 am

  Okay soI think everyone can see this this place has terrible measures against flooding, roaches, and trash not being taken away even when put out properly. But let meenlighten y'all with photos ofour unit when wefirst movedin. Fried chicken bone ina drawer, the crumbs and aplastic carton inanother, the crab cake box that revealed what the carton wasfor, YEARS ofdust being painted into the vents, spider webs inthe hallway light which ismissing the light bulb (the same was true for theliving room light), rusty crusty leaky faucet that literally has astrand ofhair trapped inthe knob, notp roll holder for the tproll holder, mysterious stains onliving room blinds, and ahole inthe guest room's base molding which allowed the delicious juices from the flooded sidewalk into the room. Not pictured was the oven that werefused toopen the entire time welived here asthere was somuch gunk caked onto the oven racks and the rest ofthe interior. Don't worry itcame with amatching fridge. This was all reported tothe new management onthe damages sheet when wemovedin. The leasing agent came tosee what wewere talking about and acted astonished saying they'll have the cleaning people come by“again”. They totally came the first time amirite. Nothing changed when wecame back. They like maybe vacuum the place and put inlight bulbs. Everything else stayed the same. The rent that they excuse for the 1week left ofthe month when wemoved inwas equivalent tothe amount wehad tospent oncleaning supplies tomake this place bearable for the next year.

  This place legit scarredme. I'm soglad tohave movedout. Making this post now that wegot our security deposit back but man the ladies atthe front desk were rude about measking about anETA. Can't wait for them toleave areply tome acting asif they're sorry onthis post.

  … – show

  00

  Reply

  • Company's official reply

    December 1, 2022, 1:18 am

    Ryoko, your review isvery concerning toread. These are not atall the move-in conditions weexpect for our residents, and Isincerely apologize for any oversight inthoroughly attending tothe apartment prior toand following your arrival. Iunderstand you're upset and I'm very sorry we've lost your confidence, but Ican assure you wewill look into what happened here toprevent anything like this from occurring again. Please don't hesitate toreach out tome directly ifthere are any additional details you can include.

    Thankyou,
    Heather— Property Manager— (813) 972—3668

    … – show

    00

    Reply

• Vicente D.

  November 15, 2022, 5:48 am

  Fue una experiencia muy bien, fue muy amable lapersona que meatedió, ygrasias laverdad

  00

  Reply

  • Company's official reply

    November 15, 2022, 5:18 pm

    Vicente, gracias por compartir suexperiencia trabajando con elequipo ypor elegir lacomunidad Sunstone Palms Apartment Homes! Nos aseguraremos detransmitir las palabras amables!

    00

    Reply

• Ivan V.

  November 3, 2022, 5:49 pm

  Wendy was very kind and helpful, she gave mea lot tothink about and answered alot ofmy questions.

  00

  Reply

  • Company's official reply

    November 3, 2022, 11:00 pm

    Ivan, thanks somuch for leaving Sunstone Palms Apartment Homes afive-star review! Weare thrilled that Wendy was helpful. Ifyou have any additional questions, please don't hesitate toreachout. Talk soon!

    00

    Reply

• Reggie

  October 30, 2022, 7:26 am

  This BHcompany inthe leasing office iscorrupt. This doesn't include the maintenance staff because; they are cool. The company have different standards for certain people. Iconducted myown internal fact-finding and it’s been confirmed with supporting written statements from new tenants. Some tenants here have iteasy, others get robbed orasked toprovide unscrupulous documents tobe approved for tenancy. Myadvice isto avoid this place. Myfive-year contract end intwo months and Iam relieved. The pictures online donot display atruthful appearance ofthis apartment complex.… – show

  00

  Reply

  • Company's official reply

    November 2, 2022, 4:07 pm

    Reggie, Iam concerned that you have gotten this impression. Westrive todeliver the same excellent experience toevery single resident and Iwould appreciate the chance toclear thingsup. Would you consider reaching out tome directly sowe can discuss this? Thankyou, Heather— Property Manager— (813) 972—3668

    00

    Reply

• Sandi H.

  October 29, 2022, 11:50 pm

  Took time toprovide information and answered our questions. Good visual tour.

  00

  Reply

  • Company's official reply

    October 31, 2022, 3:56 pm

    Sandi, itwas our pleasure togive you atour! Thank you from the Sunstone Palms Apartment Homes team.

    00

    Reply

• Kenzie T.

  October 2, 2022, 4:24 pm

  Jaqita has been such aGod send helpingme!! Everything inmy apt isbetter than Iexpected especially not seeing itbefore movingin. I’m soappreciative ofher helping meand being sopatient!!

  00

  Reply

  • Company's official reply

    October 3, 2022, 5:08 pm

    Kenzie, thank you for the great review! Weare soglad tohear that Jaquita delivered such asuccessful experience. Weappreciate your support and hope you continue tofeel athome inthe Sunstone Palms Apartment Homes community!

    00

    Reply

• Samantha S.

  October 2, 2022, 5:33 am

  Literally, how doI give 0stars? Ido not know how else tosay this but DONOT LIVE HERE.

  Let's start all the way atthe beginning. Wewere supposed tomove inat the beginning ofaugust of2021, wemove inbut right before wedo, they tell usours isstill being renovated sothey put usin atemporary unit, and were told nolonger than amonth. Wedidn't get placed ina new unit until the end ofOctober and itwasn't even the original unit, itwas acompletely differentone. Our AChas broken

  4times within the year. The maintenance people take forever torespond toa request. They will say they came out toyour apartment but didn't actually, you get the point about how they roll here. The construction people cut straight through mywall from the outside at9inthe morning and “didn't know”. Also, everyone inthe office isrude. Itis actually unacceptable how rude they are off thebat. They don't answer the phones soyour best bet isto godirectly tothe office when you have questions orconcerns. PEOPLE STEAL PACKAGES HERE!!!!!!!!!!!!!!!!!!!
  This place isdisgusting and don't recommend you spend your money onthis place.… – show

  00

  Reply

  • Company's official reply

    October 3, 2022, 6:05 pm

    Samantha, this feedback isdisappointing tohear. I'm sincerely sorry you haven't had abetter stay with usand for any inconveniences ordisturbances you've experienced. Ialso regret you feel we've fallen short ofour goal ofcourteous care. Iwill look into the concerns you've raised here toensure we're doing all wecan topromote our residents' well-being, but please give mea call ifyou'd bewilling todiscuss them directly. Iwant toconnect and see what guidance orassistance Ican provide. Thankyou, Heather— Property Manager— (813) 972—3668… – show

    00

    Reply

• Kimberly M.

  October 1, 2022, 9:50 pm

  These people removed myoutside furniture that was onmy back porch they took itoff myporch and they threw itin the garbage for what reason Idon't know why but that's exactly what happened ontop ofthat the roaches are ridiculous the lady Anna inthe front office she's very rude and money hungry

  00

  Reply

  • Company's official reply

    October 3, 2022, 5:17 pm

    Kimberly, I'm sorry tohear about any inconvenience with your furniture and regret you've lost confidence inour team. Iwant togather some more information about what's happened here sowe can assist you and doour best toimprove down the line. Please give mea call atyour nearest convenience— Iwill look for your contact details inthe meantime. Best, Heather— Property Manager— (813) 972—3668

    00

    Reply

Average rating- 3.3based on65 reviews and137 ratings